How your order ships
All orders, whether placed on Amazon or directly through athlosfitness.com, ship from Amazon's fulfillment network. This means:
- Fast, reliable shipping with tracking
- Your order may arrive in an Amazon-branded box — this is normal
- Standard delivery is 3–5 business days
- Free shipping for Amazon Prime members on Amazon orders
- Direct orders include standard shipping in the price
If you have questions about your order or need to update your shipping information, email support@athlosfitness.com within 24 hours of placing your order.
Shipping
How does shipping work?
All orders are fulfilled through Amazon's logistics network, whether you purchase on Amazon or directly through our website. This means fast, reliable delivery with tracking on every order.
Amazon orders
Shipping speed and cost depend on your Amazon Prime status and selected shipping option. Prime members get free shipping on the Athlos Fitness Ab Mat.
Direct orders (athlosfitness.com)
Orders placed through our website are fulfilled by Amazon Multi-Channel Fulfillment. Standard shipping typically arrives in 3-5 business days. You will receive a tracking number by email once your order ships.
Prime members: Free shipping when ordering through Amazon. Order on Amazon →
Returns
What is your return policy?
We offer a 30-day money-back guarantee on all purchases. If you are not satisfied with your Athlos Fitness Ab Mat for any reason, you can return it within 30 days for a full refund.
Amazon orders
Initiate your return through your Amazon account under "Your Orders." Follow Amazon's standard return process.
Direct orders
Email support@athlosfitness.com with your order number and reason for return. We will send you return instructions within 1 business day.
Condition
Products should be in their original condition. Normal use during the trial period is expected and will not affect your eligibility for a refund.
30-day money-back guarantee. No hoops. No restocking fees. If it doesn't work for you, we'll make it right.
Warranty
The Athlos Fitness Ab Mat is covered by a warranty against defects in materials and workmanship. Register your purchase at athlosfitness.com/warranty to activate your coverage.
If your mat develops a defect under normal use, email support@athlosfitness.com with your order number. We respond within 1 business day.
Questions?
Contact us at support@athlosfitness.com or use the contact form. We respond within 1 business day, Monday through Friday.